A:AnswerMy previous GE Microwave had a mounting bracket as you described it which was rectangular with dimensions approximately the width and length of the microwave. This new model has, instead, a mounting plate (see photo) which the back bottom edge of the microwave fits into. It's 30" long and 1 3/4" wide.
A:AnswerI scheduled a call with GE paying $109 just to have the service person take a look. And get this, he said it will cost $531 for the repair! It costs more than the new product. Lesson: Dont buy GE and definitely dont schedule a service call with them!
A:AnswerHello- Thanks so much for your question. We aren't exactly sure what you are asking in regards to the refrigerator being on the left side of the opening. However, this Over-the-Range microwave is Slate and will fit in a 30" width space. There shouldn't be any issues with the microwave door being open 90 degrees because your refrigerator shouldn't be right next to the microwave. Keep in mind, this should be installed between cabinets above your range. Please feel free to reach out to us directly via a private message on Social Media if you still have questions. Thanks so much! Joyce@GEA
A:AnswerAccording to the installation instructions for this model, it can be vented into the room. The instructions refer to it also as "RECIRCULATING (Non-Vented Ductless)". Look at the manual to find out how to do this.
A:AnswerHi there - Great question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. To narrow down to the best replacement we would need the complete model/serial numbers for your current unit. Feel free to message us on social media and we'll be glad to assist further. We hope this helps! -Mikayla@GEA
A:AnswerHi Deb98,
Thanks for reaching out. We appreciate your continued loyalty with using GE products. We'll be happy to answer your question. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. All of the models also have internal and external venting options. We hope this helps. Best wishes! Mike@GEA
A:AnswerHello Box,
Thank you so much for reaching out. We do not have that specific information, but we can tell you the dimensions of the microwave are 16 5/16 H x 29 7/8 W x 15 9/16 D. We hope this helps. Best wishes -Mike@GEA
A:AnswerHello Pugmom - Congratulations on the new microwave. We apologize if the control panel is hard to read. There is no back light that can be turned on. Keep in touch! - JB
A:AnswerHi Bastian - We are sorry to hear your microwave PVM1870SMSS is no longer working and apologize for any inconvenience this has caused. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for your existing 30" over-the-range model PVM1870SMS. However, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We certainly appreciate your loyalty. Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for choosing GE Model # JVM6175SKSS! We're excited to have you in the family. Here's the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Many GE Appliances products include a Quick Start Guide only and not a full Owner's Manual; however, Owner's Manuals for GE appliances can be downloaded from our website (GEAppliances.com) at the following link: https://www.geappliances.com/ge/service-and-support/literature.htm - We apologize for any inconvenience this has caused. Keep in touch! Sue
A:AnswerHi Nyd- We certainly appreciate your loyalty! GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS is a nice replacement choice and offers our popular sensor cooking controls. The sensor detects the steam emitted by the cooking food and automatically adjusts the cooking time and power for delicious cooking results. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. Enjoy! SUE@GEA
A:AnswerHi Green- We apologize for any inconvenience this situation has caused. This is certainly not the evaluation we would expect to hear as we are committed to manufacturing quality appliances for our consumers. We would like to communicate with you directly. Please contact us by email at the following link:
http://www.geappliances.com/service_and_support/contact/ - If the microwave has no power and a blank display, please check the following: Verify that the plug is firmly in the outlet. Check the circuit breaker and reset by turning off for 30 seconds and then back on. If the house has fuses instead of circuit breakers, check the fuse making sure it is not blown. Thanks for reaching out to us. Keep in touch! SUE@GEA
A:AnswerGo to Wirecutter and see what they recommend. I went there and chose their recommendation and bought it and installed from Best buy a month ago very very happy
A:AnswerI don’t really know how to answer what is the best substitute. But, I can tell you that we like the model we have now. It is quiet very efficient.
A:AnswerHello there - thanks for reaching out. This over-the-range microwave was designed by engineers in the United States and is made globally to our specifications. We hope this information is insightful! Let us know if you have any questions in the future - we're always happy to help. Be well, Kelsey@GEA
A:AnswerHello there, we're so sorry to hear that your range is no longer working. This is never what we want to see so we can imagine your disappointment. With that said, we think you'll be pleased to know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave. With this said, we believe this would be a great replacement, but if you want to use the same mounting bracket we suggest purchasing the same microwave. We're wishing you the best and we appreciate your loyalty to us. - Guy@GEA
A:AnswerHi Nicole- We are sorry to hear your microwave is no longer operating and certainly appreciate your loyalty. GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKBB is a nice replacement choice. Both feature Sensor Cooking Controls that sense humidity/steam from foods and automatically adjusts time and power for best results. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Enjoy! SUE@GEA
