Questions & Answers

Q: QuestionFUSE BLOWS WHEN OPENING DOOR

Asked 7 years ago by RICK.

• A:Answer Hi Rick - Thanks for reaching out to us. The microwave requires a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. Over-the-range models should be on a dedicated circuit. If properly installed, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We apologize for any inconvenience. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questionwe have a GE JVM1860BD Over the Range MW, will this one fit in the space? How about installation hookup? Will I be able to use the same bracket?

Asked 7 years ago by Stella.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer I replaced my 16 year old GE microwave with a current GE model. I removed the old one and left the mounting bracket in place. When the installers got to my home, I asked if the existing bracket would work. They compared it to the new bracket and they were slightly different but would work. They mounted the new unit on the old bracket with no problems. The install took less than 10 minutes.

  Answered 7 years ago by BruceVerified Purchase

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Q: QuestionCan this model be set to cook or reheat for less than 10 seconds?

Asked 7 years ago by priscilla.

• A:Answer Hi Priscilla - Yes, Cook Time allows you to microwave for any time up to 99 minutes and 99 seconds. Press Cook Time, enter cooking time (1-0=10 seconds), press Start. See page 12 of the Owner's Manual for reference: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questionwhat year was this model manufactured in?

Asked 7 years ago by priscilla.

• A:Answer Hi Priscilla- GE Model JVM6175SKSS is a current model and was first introduced in 2016. See HOW TO DETERMINE THE AGE OR MANUFACTURE DATE OF A GE APPLIANCE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16195 - Thanks for considering GE. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionInside the slate microwave, is it dark or light? I recently got a stainless microwave, and one of the things I don't like is the dark interior. Considering slate and want to double check.

Asked 7 years ago by JeninCOS.

• A:Answer The interior surface of the unit is white.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWe have a GE JVM1660BB001 that has stopped working. What GE OTR microwave model in Black or Stainless can we use as a replacement?

Asked 7 years ago by Jen.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hi Jen- We certainly appreciate your loyalty! You can choose any model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS (Stainless)- JVM7195DKBB (Black) with a dark gray, easy clean enamel interior with Steam Clean. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - Check out the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195DK_C3.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHI THIS doug we have a ge JVM 1653bh05 s/n dl901530b what is the replacement model for this microwave

Asked 7 years ago by doug.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hi Doug- We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. We offer the following GE models in black: JVM7195DKBB, JVM6175DKBB, JVM6172DKBB, JVM3160DFBB. Model JVM7195DKBB has our easy clean, dark gray enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs installation included in the price or do you pay extra?

Asked 7 years ago by Nana1945.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Installation was extra, but more than worth the cost in frustration and time spent trying to decipher the instructions that came with the unit.

  Answered 7 years ago by AuntieVerified Purchase

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Q: Questionwhich 35" trim kit toes with this OTR microwave so it fits within my 36 in space?

Asked 7 years ago by chitown.

• A:Answer Hi chitown- Thanks for choosing GE! GE® Over-the-Range Sensor Microwave Oven JVM6175SKSS is compatible with Optional 36" Side Filler Panel Kit JX36CSS. Hang a 30-inch over-the-range microwave in a 36-inch opening with this GE Appliances microwave filler kit. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHI I HAVE A GE profile over the stove microwave, aug 2004 model JE1590 What size/models do i need for replacement?

Asked 7 years ago by LAUREN.

• A:Answer Hi Lauren- We certainly appreciate your loyalty! The latest model is GE Profile™ Series 1.5 Cu. Ft. Countertop Convection/Microwave Oven PEB9159SJSS. If installed in a cabinet, it is compatible with Microwave Optional 27" Built-In Trim Kit JX9152SJSS and Microwave Optional 30" Built-In Trim Kit JX9153SJSS. We suggest to view the Quick Specs for dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questiondoes not seem to vent very strongly what could cause this

Asked 7 years ago by nickname.

• A:Answer If it vents out of top inside did you turn the fan assy to the right position? You have to reposition fan blower depending on top, side or rear venting.

  Answered 7 years ago by SeadogVerified Purchase

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Q: Questiondoes this microwave come with a charcoal filter underneath for venting the cooktop range is there any other filter

Asked 7 years ago by nickname.

• A:Answer Hi nickname- Yes, the microwave comes equipped with a charcoal filter JX81J (for use with recirculating venting only) and grease filters. Check out pages 24-25 of the Owner's Manual for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHello, I have the model JVM1730DM1WW, that is broken. The painel does not work anymore. I would like to know what will be the compatible model to replace. Thank you

Asked 7 years ago by Mimesser.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Mimesser- We certainly appreciate your loyalty! JVM1730DM1WW has convenience cooking controls. It is comparable to GE® 1.7 Cu. Ft. Over-the-Range Microwave Oven JVM6172DKWW. We also offer GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW with sensor cooking controls- senses humidity and automatically adjusts time and power for great cooking results. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have GE JVM6175DDWW Over the Range Microwave, Manufacturer August of 2015. Won't heat. GE doesn't stand by its products like they use to. Buy new rather than fix. Is the GE-1.7 CU Ft. White Model: JVM6175DKWW its replacement?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi- We are sorry to hear your microwave is not heating and apologize for any inconvenience this has caused you. If the microwave runs but is not heating, it could be one of many components. Make sure the “Timer” function was not inadvertently used. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to an internal high voltage capacitor (can hold a high voltage charge even after it has been unplugged). Special equipment is generally needed to make a diagnosis. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Also, GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW is a comparable replacement model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. We certainly appreciate your loyalty. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionAre the lights that shine down on your stove top LED light?

Asked 7 years ago by juls2018.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer No, the lights are Halogen.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan the filters that come this microwave be washed? Thank you.

Asked 8 years ago by mkamalich.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hi mkamalich - Yes, to clean the grease filter, soak and then swish it around in hot water and detergent. Rinse, shake and let it dry before replacing. If the microwave is converted to recirculating and not vented to the outside, the air will be recirculated through a disposable charcoal filter (JX81J included) that helps remove smoke and odors. The charcoal filter cannot be cleaned. It must be replaced every 6 months or when the filter replacement LED is on. You'll love your choice. SENSOR COOKING CONTROLS automatically sense humidity from foods and adjust time and power for delicious cooking results. You may want to pair with a double oven range that allows you to cook two different dishes at two different temperatures at the same time; GE® 30" Free-Standing Electric Double Oven Convection Range JB860DJBB or GE® 30" Free-Standing Gas Double Oven Convection Range JGB860DEJBB. We hope this is helpful. Keep in touch! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionCan anybody tell me what the distance is between the turntable and the top of the inside? Thanks in advance!

Asked 8 years ago by gp2211.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer There is about 9 inches of height between the two.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionIm replacing my GE Microwave JVM1750DMWW and replaceing it with a GE JVM6175DKWW and was wondering if I could reuse the current wall mounting plate

Asked 8 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer I took old mount off and installed without and worked great.This will take two people to install.The other person will have to feed cord into the hole to be plugged in.

  Answered 8 years ago by BBrandt

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Q: QuestionThe Know Before You Buy video states there must be 30 inches between the range cook top and the BOTTOM of the cabinet. This seems excessive and not an accurate reflection of the proportions shown. Is this an error? My current clearance is 15 inches.

Asked 8 years ago by Spacing.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hi Spacing- Thanks for choosing GE! Over- the-range microwaves must be installed 66" from the floor to the bottom of the cabinet that the microwave/Advantium attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to (not from the cooktop to the bottom of the microwave). This will allow approximately 14" from the cooktop to the bottom of the microwave. We encourage you to view page 7 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Explore our Explore Double Oven Ranges- allow you to cook two different dishes at two different temperatures at the same time: http://www.geappliances.com/ge/range-stove/range-buyers-guide.htm - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 8 years ago by GE Answers

  
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