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  • Question
    It shows a snack draw in photo but not in specs is ther one or not? Also would like to know if this frig has the freezer condensation problem?   (4 Answers)

    It shows a snack draw in photo but not in specs is there one or not. Also would like to know if this refrigerator has the freezer condensation problem as the Model GTS16DTHWW?

    By kathy August 3, 2015.

    Answers
    • Best 
      Answer

      Hello kathy - this is Nancy at GE Appliances and I am happy to help you. This is a very nice refrigerator. Yes, it does offer the convenience of the snack pan. We apologize for any confusion in this regard. This refrigerator also has an automatic moisture control feature to help prevent moisture from forming on your cabinet exterior during excessively humid periods. I hope this helps! Thanks for checking with us!

      By GE Answers August 11, 2015.

      • Brand Representative
  • Question
    WHAT SHOULD THE CORRECT TEMPS BE FOR THE FRIDGE AND FREEZER ? THANKS,KENNY   (2 Answers)

    By KENNY December 21, 2016.

    Answers
    • Best 
      Answer

      Hello Kenny, I am happy to help. The recommended refrigerator temperature is 37 degrees F. Temperature measurements in the fresh food and freezer compartments should never be made of the air. Air temperature fluctuates during defrost and during door openings. When taking a temperature measurement in the refrigerator section: The best way to measure temperature is to place a bulb type or candy thermometer that is capable of reading below zero temperatures directly into a container of food or liquid that has been in the refrigerator or freezer compartment for at least twenty-four (24) hours. When checked first thing in the morning the temperature reading should be between 34-42 degrees Fahrenheit in the refrigerator section and between -5 and +8 degrees Fahrenheit in the freezer section. I hope this helps. Thank you for checking with us. Lisa from GE Appliances.

      By GE Answers December 25, 2016.

      • Brand Representative
  • Question
    dimensions?   (2 Answers)

    By Danny May 6, 2016.

    Answers
    • Best 
      Answer

      Hello Danny - this is Nancy at GE Appliances and I am happy to help you. The approximate dimensions of this refrigerator are: 67-3/8 in high x 28 in wide x 32-1/2 in deep. I hope this helps! We're glad you checked with us!

      By GE Answers May 8, 2016.

      • Brand Representative
  • Question
    Can the doors on the unit be reversed (to open right to left, instead of left to right)?   (2 Answers)

    By David April 14, 2016.

    Answers
    • Best 
      Answer

      The door swing on this model can be reversed.

      By CommunityAnswer April 15, 2016.

    • Question
      Does this frig have a back on it to protect coils?   (2 Answers)

      By kathy August 3, 2015.

      Answers
      • Best 
        Answer

        Hello kathy - this is Nancy at GE Appliances and I am happy to help you. Yes, this refrigerator has an access cover on the bottom of the back of the refrigerator. I hope this helps! Thanks for checking with us!

        By GE Answers August 10, 2015.

        • Brand Representative
    • Question
      Garage Friendly?   (3 Answers)

      Is this GE frig (GES18GTHWW) designed for use in the garage, i.e., designed to maintain proper freezer and refrigerator compartment temps when the temp in the garage varies widely? Has anyone had experience with this frig in that environment?

      By Jim April 21, 2015.

      Answers
      • Best 
        Answer

        Hello Jim, This is Joyce from GE. I will be happy to help. We do not recommend installing a refrigerator where temperatures will go below 60 degrees Fahrenheit. At this temperature, the unit is less efficient and will continue to lose efficiency as the outdoor temperature decreases. At 32 degrees, there is no cooling capability at all. It is not recommended that refrigerators be used in unheated locations, such as garages, porches, or unheated rooms during periods when the temperature is likely to fall below 60 degrees Fahrenheit. We do not recommend installing a refrigerator where the temperature will exceed 110 degrees Fahrenheit. There is a possibility that operating the refrigerator in extremely high temperature could cause the oil to overheat and break down, thus damaging the compressor or sealed system. There is a possibility that some harm could come to the compressor or sealed system by operating the refrigerator at temperature extremes. Below 32 degrees Fahrenheit, the oil could become thick and not circulate properly. Above 110 degrees Fahrenheit, the oil could overheat and break down. Refrigeration systems rely on the boiling of freon under pressure and heat. If the outside temperature is not sufficient, the freon will not boil to a vapor and no cooling will take place. Low temperatures can also fool the thermostat into thinking proper temperatures have been reached. This is true of the new CFC-free refrigerants as well. Thanks so much for checking with us. Have a good day!

        By GE Answers April 22, 2015.

        • Brand Representative
    • Question
      Is this a standard size refrigerator. 17.5 cu ft ?   (5 Answers)

      By Ron May 6, 2016.

      Answers
      • Best 
        Answer

        Hello Ron - this is Nancy at GE Appliances and I am happy to help you. Yes, a 17.5 cubic foot refrigerator would be considered a popular size refrigerator. I hope this helps!

        By GE Answers May 8, 2016.

        • Brand Representative
    • Question
      ICE MAKER   (2 Answers)

      HOW MUCH TO ADD AN ICE MAKER TO THIS REFRIG? Model: GTS18GTHWW SKU: 1673035 WHAT ARE THE OTHER COSTS BESIDES THE COST OF THE REFRIG. HAUL AWAY .DELIVERY,HOOK UP ICE MAKER

      By Rosie June 16, 2015.

      Answers
      • Best 
        Answer

        I bought a GE ice maker for $80 sadly I bought it from Amazon because there were no shipping options unless I was having it installed but I wasn't paying $70 for something I could do myself for free. As far as other fees not sure if this was a special or something but delivery/installation of the new fridge and haul away of the old was free.

        By Jamesxwvx June 26, 2015.

      • Question
        3 days old. Very noisy, twice more than my old GTS18HCM. Both 2/3 filled, needs control @ 7/8 (1/3 is recommended) to get 40/0 temp. No door leaks. Cooling overnight, runs 35 min every time @ 75 room temp & not opened for many hours. Is it a lemon?   (1 Answer)

        By Chris August 13, 2017.

        Answers
        • Answer

          Hi Chris- Thanks for choosing our GE Series GIE18GTHWW! The new high efficiency compressor may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating. You may hear the fans spinning at high speeds. This happens when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures. For reference, see page 15 of the Owner's Manual at the following link: „http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60695-1.pdf - You can also view a video about normal operating sounds: https://www.youtube.com/embed/1KbRYkk5rWc?rel=0 - Temperature measurements in the fresh food and freezer compartments should never be made of the air. Air temperature fluctuates during defrost and during door openings. The best way to measure temperature is to place a bulb type or candy thermometer that is capable of reading below zero temperatures directly into a container of food or liquid that has been in the refrigerator or freezer compartment for at least twenty-four (24) hours. When checked first thing in the morning the temperature reading should be between 34-42 degrees Fahrenheit in the refrigerator section and between -5 and +8 degrees Fahrenheit in the freezer section for self-defrosting models. See the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19479 - View a short video regarding temperature control adjustments: https://www.youtube.com/watch?v=Fk8X4jsGNfg&list=PLX8_V2wHGuhkpF-Vd9FPuC6CqiPSUA7JY&index=8 - If the refrigerator is not cooling properly, we encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope this is helpful. Thanks for reaching out to us! SUE@GEA

          By GE Answers August 15, 2017.

          • Brand Representative
      • Question
        Can I use the old ice maker from my GTS18HCM if I retain the big ice bucket & remove the shelf?   (1 Answer)

        By Chris August 10, 2017.

        Answers
        • Answer

          Hi Chris- We certainly appreciate your loyalty! Model GIE18GTHWW is equipped with a factory-installed icemaker (WR30X10093). It is the same icemaker used with GTS18HCM. Thanks for checking with us! SUE@GEA

          By GE Answers August 10, 2017.

          • Brand Representative

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