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Sorry, there was a problem. Please try again later.Hi there - We apologize that your freezer has yellow drainage in the drain pan. This is not something we would expect from this unit and we can certainly understand your discouragement. Since we don't know the source of the yellow substance, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your freezer. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working through this with you. All the best, Kelsey@GEA
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