A:AnswerHey Danay! Congratulations on your new range. We appreciate you taking a moment to reach out to us. We're sorry you're having a difficult time with your oven controls. We know how frustrating it is to burn anything, especially a cake, and we're happy to help. You should be able to bake foods by pressing the Bake button on your range. The upper heating element is the broiler and this provides direct heat similar to a grill. Many people use their broiling feature to brown or caramelize foods. We suggest making sure you have selected the correct cooking mode at the right temperatures before contacting service. If you still believe you're having temperature issues, you can take advantage of the warranty and schedule service with a certified GEA technician by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this is helpful information! We're wishing you the best. - Guy@GEA
A:AnswerHello Norm, we are sincerely sorry your cooktop is so hot to the touch while the oven is operating. We understand how that would be frustrating. In this case, we recommend you please schedule an appointment with our certified technicians by calling 1-800-432-2737. -CV
A:AnswerHello - Thank you for your parts inquiry; we are happy to help! Please call our Parts Team at 1-877-959-8688 for assistance. Thanks for checking. Olga
A:AnswerHi there,
Thanks so much for reaching out. We do not have any models where an oven can be used during a power outage. We do have models where the burners can still be used such as this model. During a power outage, no attempts should be made to operate the oven. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. Hope this helps. Best wishes! Mike@GEA
A:AnswerHi Gina, thanks for your question! The approximate dimensions for this model are as follows: 46 1/4" H x 30" W x 28 3/4" D. We hope that this helps! Stay safe. -Michael
A:AnswerHello DandAK,
Thank you for reaching out. We're happy to help. The total width of this appliance is 30 inches and the cutout requirements for this oven is 30 inches. We do apologize for any inconvenience this may cause. Best wishes. Mike@GEA
A:AnswerHi there,
Thanks for reaching out. Good question! This model oven does not have automatic 12-hour shut off. We hope this helps. Best wishes. Mike@GEA
A:AnswerHi there Jake,
Thanks for reaching out. Great question. The grates are 8.5” wide and the width of the center spoon rest area between the grates is approximately 6.5” wide. We hope this helps. Best wishes. Mike@GEA
A:AnswerHello Lynne,
Thanks for reaching out. We're happy to help! A diagram of the back of the range can be seen on the second page of the installation instructions. https://files.bbystatic.com/lNksKev4D3PhM13lXfg1Cw%3D%3D/78D9067F-560F-4B26-8813-8E192330BD0A.pdf
The dimensions of this range are 46 1/4 H x 30 W x 28 3/4 D
We do hope this is helpful. Best wishes -Mike@GEA
A:AnswerOn modern gas appliances there's most likely not a running " pilot" light to relight per se, as the gas valve used a electronic spark to lite the burner as needed . If you are having issues with your oven not lighting, it's is most likely a malfunctioning or clogged gas valve outlet
A:AnswerHello Nikki,
Thanks for reaching out. Congratulations on your new oven. We are so sorry to hear that your oven door will not open after unboxing it and can understand how frustrating that must be. This will require service. To schedule an appointment call GE Appliance Service at 1-800-GECares (1-800-432-2737)
Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday – Sunday: 8 a.m. – 6 p.m. ET. Best wishes -Mike
A:AnswerHello Pat - Thank you for reaching out about your range. We are very sorry to hear it is not working properly. We are always happy to help. Please reach us at 1-800-386-1215 to speak to someone about scheduling service. - JB
A:AnswerHi - Thanks for reaching out to us regarding your GE Gas Range. We are sorry to hear the oven is not heating and apologize for any inconvenience this has caused. The glo-bar in the oven will cycle on and off with the oven temperature. When it cycles on to heat, the gas valve opens and the gas is ignited. When the oven is at temperature, the gas valve closes there are no longer flames. You only use gas and see flames in the oven when the oven is actively heating. A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - Also, by entering your model number at the following link, you'll get a full list of repair parts, including parts diagrams, of your range: https://www.geappliances.com/ge/parts/search/ - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Acer, thanks for reaching out! We're finding that these are the following dimensions for the oven interior: 24" Width x 18-1/2" Height x 19" Depth. We hope that this helps. Stay safe. -MS
A:AnswerHi Dee - Thanks for viewing GE! Model JGBS30DEKBB does not have a digital clock/timer or digital controls. The gas burners and oven are controlled by knobs on the front panel of the range. The range does have an electronic ignition system that requires a 120V/15Amp electrical connection. The automatic pilotless ignition (also called automatic electric or automatic electronic ignition) eliminates the need to light the burners. It also saves money by using less gas than a standing pilot range. Because this system has no standing pilot light, no gas is being used unless it is needed. With the spark igniter system, electricity simply sparks when the control is turned to the LITE position. Gas is simultaneously released and ignites when it comes in contact with the spark. Should there be a power failure, the oven will not function but the burners may be lit with a match. Simply hold the match near the burner, turn the control to LITE. Exercise extreme caution when lighting the burners in this manner. The glo-bar in the oven will cycle on and off with the oven temperature. When it cycles on to heat, the gas valve opens and the gas is ignited. When the oven is at temperature, the gas valve closes there are no longer flames. You only use gas and see flames in the oven when the oven is actively heating. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
