A:AnswerHi Bunny - Thanks for reaching out to us and for choosing GE. We are sorry to hear the griddle is not heating well and glad to help. It is normal for the center/griddle burner to have a low flame. However, if the range was converted from Natural Gas to LP (Liquid Propane), the rate on the center burner is only 8,000 Btu/hr. If flames seems excessively low, check for correct orifice spud ‘86L’. If other burner flames also seem low, there may be a problem with supply pressure. If long cook time on griddle, check the following: 1. The griddle should not be placed on top of center grate; center grate is to be removed when using griddle. 2. It may help to preheat the griddle on High for 2-5 minutes, depending on the food. If these tips do not help, there’s a slight chance the burner valve may be restricting flow. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We love having you in the family and hope this is helpful. Keep in touch at GEAppliances.com for all your appliance needs. Sue
A:AnswerHi Sparky - Thanks for considering GE Model JGB700SEJSS! The integrated griddle included is aluminum. This model is also compatible with Optional Cast Iron Reversible Grill/Griddle JXGRILL1 (WB31X24998) available for purchase at GEApplianceParts.com: https://www.geapplianceparts.com/store/parts/spec/WB31X24998 - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Timbuford - Thanks for considering GE! We have great news. All of our gas cooking appliances come ready to be connected to natural gas and also come with an LP conversion kit to connect to LP (Liquid Propane). The conversion instructions are located in the wiring diagram (mini-manual) and are included with the LP kit attached to the appliance near the pressure regulator. We recommend a qualified installer or servicer convert the gas range to the proper gas supply needed. The conversion must be in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. We'd love to have you in the family! Keep in touch at GEAppliances.com. Sue
A:AnswerHello LindaLew - Thank you for the excellent question. We are always happy to talk appliances.
Cooktops with sealed burners do not use drip pans. The burner caps will serve the same purpose in protecting the flame from debris and soil. We apologize for any inconvenience this may cause.
Please let us know if you have any more questions. - John
A:AnswerHi Andrea - Thanks for considering our GE Model JGB700SEJSS! This model has a lower storage drawer. The broiler is located in the oven. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Alicia,
In order to search for parts, we would need the complete model number of your unit. You can find that complete model number, and then click on the appropriate model through this link: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=JGB700EEJES - We hope that this helped! Thank you for your question. -Michael
A:AnswerHello Dimples. Thank you for your interest. We are glad to assist. This range model was introduced into the marketplace in 2015. It is currently in production. We hope this helps. Olga
A:AnswerHi! Thanks for your interest in this amazing range. Yes, the grates on this model are matte black. Plus, the Owner's Manual will provide great information on the best practices to keep them looking great. Please let us know if you have any more questions! - John
A:AnswerYou shouldn't season anything with a nonstick coating, and the griddle that comes with GE gas ranges has a nonstick coating. I don't know why yours would feel sticky, unless you have oil cooked onto it.
Just cook with a little oil or butter like you would with any nonstick pan and you should be fine.
A:AnswerHi Greggie - The broiler is located in the oven. The lower drawer is for storage of cookware. The Broil Hi-Lo pad gives you the capability of reducing the oven temperature during the broil function. It is featured on most electronic model ovens. Hi Broil functions at 550 degrees Fahrenheit. It gives a quicker broiling to sear in natural food juices. Recommended for thinner cuts of meat and/or foods you prefer less done on the interior.
Lo Broil functions at 450 degrees Fahrenheit. It gives a slower broiling to ensure doneness without drying out the food. Recommended for thicker cuts of meat and/or foods you prefer cooked all the way through. On gas models, the gas flame height is the same for Hi and Lo Broil. The flame will cycle off more often when set to Lo Broil. Pair with matching GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS. Two-speed, 300-CFM venting system removes smoke, steam and odors. Thanks for considering GE! Sue
A:AnswerHi - Yes, the range has in-oven broiling. The bottom drawer is for storage of oven cookware. The Broil Hi-Lo pad gives you the capability of reducing the oven temperature during the broil function. It is featured on most electronic model ovens. Hi Broil or Broil (on models without a Hi/Lo feature): Functions at 550 degrees Fahrenheit. It gives a quicker broiling to sear in natural food juices. Recommended for thinner cuts of meat and/or foods you prefer less done on the interior.
Lo Broil: Functions at 450 degrees Fahrenheit. It gives a slower broiling to ensure doneness without drying out the food. Recommended for thicker cuts of meat and/or foods you prefer cooked all the way through.
Note: On gas models, the gas flame height is the same for Hi and Lo Broil. The flame will cycle off more often when set to Lo Broil. Thanks for choosing GE! Sue
A:AnswerHi - When facing the back of the range, the gas connector is located at the lower right. We suggest to view the Installation Guide at the following link. See illustration for recommended are for 120V outlet and gas pipe stub/shut-off valve: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10998-3.pdf - Keep in touch! Sue
