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Hi - Thanks for choosing our GE® Range JB250RKSS! We suggest to remove the surface element and reinstall. For details, see page 17 of the Owner's Manual at this link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80700-6.pdf - Or, view the following link that includes a video: http://products.geappliances.com/appliance/gea-support-search-content?contentId=18996 - If you need further assistance, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online at http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. You can also call us at 1-800-626-2005 or visit our "Contact Us" page: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - Keep in touch! SUEatGEA
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