“I bought this 2 days ago and there isn’t any water collecting in the bucket yet. It seems like I had to change my old one every 2-3 days. Is this normal?”
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make sure the air-intake on the back is not blocked & is 15-18 inches away from walls/ large objects.
Sorry, there was a problem. Please try again later.If this was during the snow storm we had, it is because the cold snowy weather was dry, if the hose is hooked to drain, water will not go into the bucket, or you have a very dry area you are trying to use it in.
Sorry, there was a problem. Please try again later.Hi there E, Thanks for reaching out and congratulations on the purchase of your new dehumidifier. We're sorry to hear it's not collecting water. If the dehumidifier is not collecting water, the unit is not operating properly: Try to reset the dehumidifier by disconnecting power for 30 seconds and re-connecting the power. If the unit is still not collecting water, please refer to the model's warranty located in the Owner's Manual. If the unit is out of warranty and in need of a repair, check with local servicers to see if they service dehumidifiers. Please note that there are not repair parts for dehumidifiers, and GE Appliances Factory Service does not service dehumidifiers. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
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