“When you attach the hose to the nozzle of the humidifier, should it go all the way to the end of the nozzle? The hose we have attached is not filtering the water through the hose. It is still collecting the water in the bucket? What can be the reason?”
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Hi Dee - Thanks for reaching out to us! We are sorry to hear water is not draining through the hose and glad to help. Troubleshooting tips are provided at the following link- DEHUMIDIFIER - DRAIN HOSE ISSUES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16820 - We hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
Sorry, there was a problem. Please try again later.Is the hose below where it attaches, if not the water will default into the bucket. We had that happen at first. Since it is a gravity the dehumidifier has to be higher than the drain and the hose must be all downhill from the unit to the drain.
Sorry, there was a problem. Please try again later.If the hose is fully screwed on and the water is still falling into the bucket, check to make sure the hose is properly screwed on to the unit and is set to drain downwards. If the hose starts to have an upwards slant to it along the drain way, it can cause the water to flow backwards into the bucket. It can also be the little o-ring to create a seal in broken or missing in the end of the hose being used.
Sorry, there was a problem. Please try again later.I have the same problem. It appears the unit is leaking internally.
Sorry, there was a problem. Please try again later.