“Microwave Model PEM31SF3SS We like this microwave, but it doesn't have one of those rings with the little wheels on it to balance the glass tray. Can I order one of those rings? Otherwise, we love the product.”
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Hi FRANK102 - Thank you for choosing a GE Appliances for your home! We are very happy to hear that you are enjoying your microwave and apologize that you are missing the turntable wheels. We are happy to offer you some guidance in this! The glass turntable should include a roller guide ring, part WB02X21331, to support the operation of the turntable. If it seems that your unit is missing these wheels, please reach out to us via email at our Contact Us page online so that we can look into this for you further. Please include your name, address, phone number, current email address, and the model and serial numbers for your appliance. We look forward to helping you with this soon! -Eliza@GEA
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