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We're so sorry to hear that your microwave is taking longer than you would expect to preheat. We know what a pain this would be and would love to help. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
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