Questions & Answers

Q: QuestionWhat is the cfm of the exhaust fan. What is the difficulty in connecting the exhaust to the current opening in the wall?

Asked 7 years ago by ceber.

This question was asked about the related product: GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate

• A:Answer Hi ceber- The microwave has a three-speed, 400-CFM venting system to remove smoke, steam and odors. All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting. Shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally). OVER-THE-RANGE MICROWAVE DUCTING INFORMATION: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17416 - Also, check out the Installation Instructions for complete details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40755.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWe have a GE Profile microwave PVM9005SJSS. It is 8 months old. The internal cooling fan and the interior light would not turn off. The only way to turn the cooling fan off is by opening the door. The Start/Pause button is no longer working. Help!

Asked 8 years ago by TANMOY.

• A:Answer Hi TANMOY- Thanks for choosing our GE Profile Series! We are sorry to hear of this unfortunate experience and apologize for any inconvenience this has caused. We suggest to reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. If you need further assistance, we encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs the GE emblem removable leaving a clean and smooth surface afterwards?

Asked 5 years ago by Aria.

• A:Answer I removed a similar looking logo from a different GE microwave and learned that there are 3 holes in this area! GE support was kind enough to send me a replacement badge.

  Answered 10 months ago by DoNotRemovetheLogo

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Q: QuestionMy display is flashing strange characters nonstop. Does anyone know what the problem is?

Asked 5 years ago by Judi.

• A:Answer Hi Judi - Thanks for choosing GE Profile Model PVM9005SJSS and welcome to the family. We are sorry to hear the display is flashing strange characters and apologize for any concern and inconvenience this has caused. Fault codes are programmed in all microwave oven controls. These codes help our technicians quickly diagnose issues with the microwave oven. We suggest viewing the following link - MICROWAVE ERROR, FAULT OR FUNCTION CODES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16575 - We suggest turning off power at the circuit breaker (or unplug) for 30 seconds to reset the electronics. To reset the clock, view the Use and Care Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40756-2.pdf - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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