“My freezer stop working and so did the water dispensers. What can I do to fix this? My lights are also messed up. Sometimes they won’t even turn on. I’ve had this for 1.5 years.”
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Hi Reii, thank you for reaching out to us and for your patience. We truly appreciate you choosing this French-door refrigerator for your home and are terribly sorry to hear of the issues you are having with your freezer and dispensers not working as well as the inconsistent operation of the interior lighting. We can imagine that this has been a very frustrating experience for you. This is certainly not the performance we would expect for our refrigerators and we sincerely apologize for the inconvenience this has caused. We would recommend that you schedule an appointment with GE Factory Service so that our qualified service technicians can properly diagnose your unit and provide any necessary repairs to resolve these issues. You can schedule an appointment by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or schedule online at any time. We are so glad to have you in the GE Appliances family and are looking forward to helping you with this soon. All the best! -Eliza@GEA
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