A:AnswerYour refrigerator features Turbo Cool, which helps to maintain the interior temperature. The display may show tC to indicate when Turbo Cool is being used. If you're sure the display is showing ec instead, we recommend disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it. If that doesn't help and you think service is needed, our Bodewell team can be reached at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and a technician would be glad to examine the refrigerator for any issues.
A:AnswerThe main shelf above the crispers cannot be removed for cleaning. However, all of the other shelves above this shelf can be removed for cleaning by tilting the shelf up at the front and lifting the shelf up at the back and bring the shelf out.
A:AnswerThe cubes produced by the Space Saving ice maker located in the fresh food door are approximately 2 1/2"L x 3/4" H x 3/4" Thick. This fabulous model also offers the ability to add a second icemaker (IM5D) in the freezer compartment. The cubes made by the IM5D are approximately the same dimensions. -Vikki@GEAppliances
A:AnswerThis refrigerator certainly can have a second ice maker in the freezer! The part number for that is IM5D. We appreciate you confirming this with us. -Kacie@GEAppliances
A:AnswerThis refrigerator certainly does come in black stainless steel! The model number for that is
PFE28KBLTS. It's sure to be a wonderful addition to your home.
A:AnswerYou certainly can dispense water if the opposite side door is open! We know you're going to love this model in your home. Don't forget to try the Hands-free Autofill feature!
A:AnswerHey there! We know how important this is, so we appreciate you reaching out to check. The warranty for this model can be found on our GE Appliances website, under the product page for this refrigerator model (PFE28KBLTS), in the owner’s support section, in the use and care manual. If you need additional assistance or have any other questions, just let us know. Kind regards. Julia@GEAppliances
A:AnswerHello, thank you for connecting with us about this. In our current refrigerator the condenser coils are located in the compressor housing instead of on the back or underneath, keeping them clean and functioning optimally. This design allows for more efficient airflow. This means you don't actually have to clean them, but you can wipe off the front grill or unplug the refrigerator and remove the front grill to clean it. We hope this information helps, and please come back to us if you have additional questions. Best wishes. -Kacie@GEA
A:AnswerIt does require space on the side to open the doors 90 degrees. I have not measured how much room is required but it has to have at least some room for the doors to open to 90 degrees. Probably about an inch or so.
A:AnswerThere is a fan at the back of the fresh food section that is covered by a plastic panel. Google GE "model #" and the words fresh food section not cooling and you will find many videos on how to take the panel off and how to replace the fan behind the plastic panel. Easy to do and that will fix your cooling problem guaranteed. One link is below.
https://www.youtube.com/watch?v=HvivhixfprI&ab_channel=DIYRepairsNow
A:AnswerHello- This is a great question! We appreciate your interest in our French-Door Refrigerator. This is a very nice refrigerator and we're happy to help you. The interior drawers can be accessed with the door(s) open at 90 degrees. Additional clearance is needed to remove the drawers or to open the doors if the adjacent wall or cabinets are deeper than the refrigerator case depth (without the doors). The suggested clearance measured from the side of the refrigerator is 17" on each side for French door models. Please take a look at the following specifications to get a better understanding. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PFE28KMK_KSK_C2.pdf If you still have questions, please check with a sales associate for clarification. We hope this is helpful! If you have any additional questions in the future. Please let us know. We are here to help! Joyce@GEA
A:AnswerHi - We are so sorry to hear about the difficulties you have experienced with your refrigerator. There are a number of reasons as to why a board might fail. We would encourage you to reach out to us on social media with specific information regarding your situation so we can check into this further. All our best! Vikki@GEA
