A:AnswerYes, our over-the-range microwaves, including this model, comes equipped with a vent fan that removes steam and other vapors from surface cooking.
A:AnswerYou can find information regarding the required screws for installation on page 5 of the installation manual here: https://files.bbystatic.com/y3nuP%2FNdiC4CHWs3nbLu%2BQ%3D%3D/Installation%2BInstructions
A:AnswerThe glass turntable must stay in place when using the microwave. The round metal rack can be removed and is only used for convection or combination cooking, not microwave-only use.
A:AnswerIt can be installed under a cabinet, even if there is not a cooking surface underneath; however, the height clearances must still be met. There must be a minimum of 30” of height between the bottom edge of the cabinet and the surface below. For more details, see the Mounting Space section on page 6 of the Installation Instructions, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
A:AnswerWe are sorry to hear this happened. The cooktop light is consumer replaceable. We have instructions on page 27 in the manual. It is extremely important to unplug the microwave before attempting to replace the bulb. If you don't disconnect the power, you can damage the socket. The interior light is not considered consumer replaceable and would require Bodewell Service to replace. Please reach out to Bodewell Service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances
A:AnswerNo, this model PVM9179SRSS is designed to be installed over your range. This model can't be built into the cabinet. If you use your convection feature and would like to have that feature on your new microwave, we recommend model PCWK15C1WSS. If you don't utilize the convection, you can replace with this model PCWK22U1WDD. The compatible trim kits are listed on the specifications page. Thank you! Joyce@GEAppliances
A:AnswerThis model will fit in the same space as your prior model, as all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. However, mounting brackets / mounting holes may be slightly different from model to model. We recommend measuring your space to ensure it meets the dimensions required as noted in the Mounting Space section on page 6 of the Installation Instructions, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
A:AnswerYou may use metal utensils when Convection Bake, Convection Roast, or Air Fry only. They must not be used with any microwave cooking functions. -Vikki@GEAppliances
A:AnswerThis lovely microwave does offer Auto Night Light. You can set the time you wish the night light to come on and when to turn off. -Vikki@GEAppliances
A:AnswerThe sound level can be adjusted for mute, low, or normal to loud if desired. Press the Settings button and turn the dial to select Sound Level. Press the dial to enter. Then turn the dial to set Sound level to your desired choice and press enter to activate. Please take a look at page 24 in the manual for complete details. Thanks, Joyce@GEAppliances
A:AnswerTo better answer your question, please contact Best Buy directly or contact your local store. They will best be able to let you know if installation is included. We know you're going to love this microwave in your home! -Kacie@GEAppliances
A:AnswerYes, these models do have a top exhaust option. We recommend you review the "Installation Types" section on pg. 11 of the Installation Instructions.
A:AnswerIf your microwave has stopped working, you can reset it by unplugging it or resetting the breaker. If this does not help, please schedule service by calling 833-426-3393 so our great technicians can investigate thoroughly.
A:AnswerTo set the time for Convection Bake, you will turn the dial to the desired time and push it. You can then press the Start/Pause button to begin. Please ensure that your unit is installed correctly. If it is tilted too far back, this could cause the door to close on its own. It is also normal for the door of your unit to be hot, as hot air does escape from this area.
