Questions & Answers

Q: QuestionThe food is ready but the microwave is still on………..

Asked 1 year ago by Anonymous.

• A:Answer We are sorry to hear you are having this issue with your microwave. If your microwave comes on by itself (fan and turntable running), first determine whether it is running and heating or whether just the fan and lights are coming on. We recommend testing the microwave's heating mechanism by placing an ice cube or water (cool or room temperature) into a microwave-safe glass bowl or mug and close the door. Allow the unit to run on its own for 1 minute. If the cube melts or if the water gets warm, the magnetron tube (heating mechanism) is coming on and we recommend unplugging your microwave and reaching out to Bodewell Service by calling 1-833-426-3393 M-F 8:00-8:00 EST. S-S Closed.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI bought MWO. Airfry PVM9179SRSS. From outside the door I can’t see the turntable.. Because the black border of the door desinged ……and it is blocking the view. Another thing the door doesn’t stop half a way unless I open it all the way. The 3rd::

Asked 1 year ago by Nina.

• A:Answer We appreciate your purchase and your feedback on the design of the door. It is normal for the door not to stop. It doesn't have a door stop. This model has many great features and one of our consumer favorites is the Turntable on/off feature. We can understand how upsetting it can be when a new appliance doesn't meet your expectations and hope the more you use it the more you will like it.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHi Can this microwave be used as a built in?

Asked 1 year ago by Anonymous.

• A:Answer This microwave is designed for over-the-range installation and cannot be installed within a closed cabinet or a cut-out space where the bottom is covered. It cannot be installed as a built-in microwave. We recommend checking out model PEB7227ANDD if you are interested in a built-in microwave.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat GE Profile is the best replacement for GE Profile model JVM1640BJ03? Thank you.

Asked 1 year ago by AA.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

• A:Answer This model would make a great addition to your home. All 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. When replacing an Over-the-Range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts and exhaust adapter should also be used.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes this microwave have WiFi tech?

Asked 1 year ago by Anonymous.

• A:Answer No, the PVM9179SRSS model does not have the capability to be connected to Wi-Fi. This unit does offer the Chef Connect feature that allows you to connect your microwave to a GE Appliances range to sync your vent fan, cooktop surface lights, and clock via Bluetooth technology.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHow do you set the airfryer

Asked 1 year ago by Anonymous.

• A:Answer Thanks for reaching out. To set the Air Fry cooking feature manually. Press the Air Fry button. Turn the dial to select "Manual" and press the dial to set. Turn the dial to select your cooking temperature. Turn the knob clockwise to select the temperature in 5°F increments up to 400°F. If needed, turn the dial counterclockwise to decrease by 5°F to 325°F. Turn the dial to select the Cooking time and press the dial or the Start/Pause button to start the cycle. Additional cooking information and tips can be found in the online Owner's Manual.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI can’t find anything in the manual about the steam clean button? What does it do?

Asked 1 year ago by drlsh2.

• A:Answer The Steam Clean feature generates steam to re-hydrate dried spills/splatters making cleaning easier. To use this feature, please follow the steps in the "Steam Clean" section on pg. 22 of the Owner's Manual.

  Answered 1 year ago by GE Answers

  
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Q: QuestionIs this a direct replacement for a advantium 120? Thanks

Asked 1 year ago by Dylan.

• A:Answer We would need the full model number of your current unit to properly compare it to other models. This PVM9179SRSS model does not offer the Advantium technology. We recommend you take a look at the PSA9120SPSS.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes the GE over the range microwave come in stainless steel

Asked 1 year ago by Kee.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

• A:Answer Yes, the stainless steel model is PVM9179SRSS, and black stainless steel model is PVM9179BRTS.

  Answered 1 year ago by GE Answers

  
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Q: QuestionIm looking to replace GE microwave model JVM3160RF9SS with model PVM9179SRSS would the mounting bracket be compatible or would we need to replace?

Asked 1 year ago by Ariel.

• A:Answer We recommend using the mounting bracket and hardware that will be packaged with the new microwave to ensure proper installation and safe operation.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat are the all of the dimensions of the interior microwave oven?

Asked 2 years ago by MsFixIt.

• A:Answer The interior dimensions are: 21-5/8 W x 9-3/4 H x 14-1/4 D.

  Answered 2 years ago by GE Answers

  
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Q: QuestionIs this the same/very similar to the GE Advantium 120 and if not how is it different ? Does it use a halogen, LED or other type of light tDoes it use a halogen, LED or other type of light to light the stove top ? what type of light to light the inside.

Asked 2 years ago by Peanut2Cashew.

• A:Answer This model has a few different control features than the Advantium 120. These include the following: Air Fry, Chef Connect, as well as Combination Fast Cook. It does use an LED light for the cooktop light and a halogen light for the interior!

  Answered 2 years ago by GE Answers

  
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Q: Questionthe air fryer temperature does not go above 400 degrees. made brussel sprouts and took over 20 min. and ended up putting in oven to finish.

Asked 2 years ago by Nancy.

• A:Answer Have done this with califlower and agree it takes longer thsn expected.

  Answered 2 years ago by ChristianeMVerified Purchase

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Q: QuestionDoes this work with an extension kit to fit a 36 inch space?

Asked 2 years ago by Stan.

• A:Answer Hello - Yes, This oven is for installation over ranges up to 36" wide. If the space between the cabinets is greater than 30”, a Filler Panel Kit may be used to fill in the gap between the microwave oven and the cabinets. The Filler Kit you would need for this model is part number JX36BSS. Thanks for checking with us. Best regards! -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: Questiondoes this price include instalation

Asked 2 years ago by jan.

• A:Answer No. Did that myself.

  Answered 2 years ago by ChristianeMVerified Purchase

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Q: QuestionWhat model best replaces GE Profile Microwave JVM1190WY 004

Asked 2 years ago by Microwave.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - White

• A:Answer Hello- Thanks so much for reaching out to us. We are happy to help you find a great replacement. Your current microwave is 1.1 cubic ft. and 825 Watts, and the dimensions are the following: 15 1/2 H x 29 15/16 W x 14 1/4 D If you don't need convection, we recommend JVM6175DKWW if you would like to have convection, please take a look at our Profile PVM9719DRWW model. If you have any questions in the future, please let us know. We are here to help! Joyce@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionIf a cabinet is only 10 inches deep can the GE profile model PVM917Sr/er/br/fr/dr be installed?

Asked 2 years ago by Tim.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - White

• A:Answer Hi - We appreciate your interest in a new Profile over-the-range convection microwave. We recommend it be installed under a cabinet that is a minimum of 12" deep to ensure safe and reliable installation and operation. We are glad you checked with us. Kind regards - Vikki@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionIs this a glossy black?

Asked 2 years ago by color.

This question was asked about the related product: GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black

• A:Answer Hey there - that’s a great question! The black finish on this model is glossy. We hope this helps in your decision making! Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionCan this be uses on a countertop?

Asked 2 years ago by HitKing.

• A:Answer Has vent on bottom for stove cooking so would not recommend.

  Answered 2 years ago by ChristianeMVerified Purchase

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