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Hi GESPACEMAKERII! Thanks for reaching out to us and for your loyalty to our microwaves. We're sorry that your microwave is malfunctioning. We see how this can be frustrating. We found that model number PEM31DFBB would be a good replacement for your current microwave. You can find this unit online at this link: https://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-black-on-black/2557152.p?skuId=2557152 We hope this helps! Emily@GEA
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