“I just purchased this item, however it does not lay flat on my counter top, although my countertop is flat. Do you have any suggestions on what I can do?”
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Hi there, thank you for bringing this to our attention. We're terribly sorry to hear that your cooktop isn't sitting flat. We can imagine how worrisome this is for you and we're happy to help. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're confident our technician will be able to get you taken care of. All the best. - Guy@GEA
Sorry, there was a problem. Please try again later.I bought this same one and it lays perfectly flat. You either got a defective one or I’d check to make sure your counter top is flat and level.
Sorry, there was a problem. Please try again later.