Questions & Answers

Q: QuestionCan this model go live on Twitch or any other apps ?

Asked 7 months ago by Ty.

• A:Answer It has its own app that stores and you can view your footage on. No twitch or other apps

  Answered 3 months ago by Bestbuyguy0489Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this camera live stream to my IPhone?

Asked 10 months ago by Anonymous.

• A:Answer Yes from the app

  Answered 3 months ago by Bestbuyguy0489Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is included in the box?

Asked 10 months ago by esb678.

• A:Answer In addition to the HERO camera, you'd get a curved adhesive mount, a mounting buckle, a thumbscrew, a USB-C cable for charging and transferring content, and some GoPro stickers.

  Answered 9 months ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much is an iPhone 13 mini battery?

Asked 10 months ago by Syd.

• A:Answer The HERO camera has an internal battery that is not removable, so replacement batteries for this specific GoPro model are not available.

  Answered 10 months ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan this be used without quik app? i have old will not down load.

Asked 11 months ago by W151.

• A:Answer Yes, you can use the HERO without pairing it to the GoPro app. You can use the buttons on the camera itself to toggle between the photo, video and slo-mo settings, and to start and stop recordings or to take photos.

  Answered 11 months ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many GB of storage is on the included micro SD card?

Asked 11 months ago by Seismicity.

• A:Answer Standard 32gb SanDisk extreme @ 1 hr max video ____ recommended 2.7k not 4k speeds ___ (not the extreme plus = per SanDisk the write speeds don't increase until 256gb)

  Answered 8 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this model connect with an external microphone, or does it only work with the internal mic?

Asked 11 months ago by Sharkly.

• A:Answer The HERO only works with its internal microphone. If you're interested in connecting an external mic, take a look at the new HERO13 Black. When connected to an adapter like the GoPro Media Mod, it can connect with an external microphone.

  Answered 11 months ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model have a microphone?

Asked 1 year ago by Chicken.

• A:Answer Yes, the HERO has microphones so you can record audio with your videos.

  Answered 11 months ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes video from the Hero 13 contain embedded gyro data such that it is compatible with Gyroflow?

Asked 1 year ago by DudleyKnowles.

Q: QuestionDoes this model have a waterproof case?

Asked 1 year ago by Anonymous.

• A:Answer There is not currently a waterproof housing for the new HERO, but the HERO is waterproof on its own down to 16 feet.

  Answered 1 year ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan this model be attached to motorcycle helmet

Asked 1 year ago by mandm.

• A:Answer Yes, the HERO can be attached to motorcycle helmets, ski helmets, and more. One of the most common ways to attach the HERO to a helmet is to use the curved adhesive mount that comes with the HERO. Note that you'll want to check with your state's regulations to confirm if items like a GoPro camera can legally be attached to a motorcycle helmet. If your state has restrictions, you may be able to wear the HERO using a chest mount or mounted on the motorcycle itself.

  Answered 1 year ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat accessories go with this?

Asked 1 year ago by Disney.

• A:Answer The HERO includes the camera, acurved adhesive mount, a mounting buckle + thumb screw, and USB-C cable.

  Answered 1 year ago by GoPro Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich GoPro Hero model is this?

Asked 1 year ago by Sp33dMan.

• A:Answer its a stand alone GoPro "hero" its meant as a lite version of the other line (Hero 13, 14 etc)

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFirmware Updated, SD Card from recommended list and formatted via SD Card tool. This camera does nothing but lock up or not turn on at all. If it records, the minute you push the button to stop it freezes. Any suggestions?? GoPro support is trash

Asked 2 months ago by ZEUS.

• A:Answer Try doing a manual update on the firmware if you can instead of an update from the app. The manual update puts the firmware directly on the SD card, which is a great way to make sure the full update installs. Also, try using a different SD card if you can. Even recommended and formatted SD cards can have issues, so trying another card is good way to troubleshoot if the SD card is part of the issue or not.

  Answered 2 months ago by GoPro Support

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionIs cloud storage free with the new GoPro Hero?

Asked 1 year ago by AJ.

• A:Answer No but a GoPro subscription is half price this time of year. 24.99

  Answered 1 year ago by CitymaulerVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionI cannot get the gopro hero to work any suggestions

Asked 10 months ago by Self.

• A:Answer You'll want to make sure that the camera is fully charged. You should see a red charging light when it's plugged in. If that's not the issue, you'll want to check that the firmware is installed correctly. Try doing a manual update using the instructions on the GoPro site.

  Answered 10 months ago by GoPro Support

  
  Helpful (0)Unhelpful (2)ReportAnswer this question