Ordered and picked up at store last week. Can't get the camera to update via GoPro App. Tried from 3 different houses with different ISPs. Can't get motors to spin up even though I am paired and can see through my smartphone.Ideas? I want to fly. null

Question

Mack · Accepted Answer

call gopro..they are awesome

Katie · Answer

Hook up the camera to a computer and update it first. Then hook the camera up to WiFi and go from there. Call go pro for further asisstance!

Mixinmaster · Answer

OK... Finally solved the issue. Gopro support was great when it came to timely responses both online and on the phone, but their actually technical problem solving is not as readily apparent to my extremely small (1) sample size..the issue was with the updates specifically the camera.. Could not update through the app nor with the desktop version requiring Windows10.. Manually is how I eventually got it but lack of a direct link on the homepage led to confusion especially when reading through the instruction in a step by step... The biggest thing I could say that GoPro has a lot of room for improvement with is with their technical writing both enclosed with the product and online. It is scattered with generalities and incomplete among other things and violates numerous accepted standard technical writing outlines and practices.

Answered by Mixinmaster 8 years ago

Deniz · Answer

The drone won't fly unless your camera, stabilizer, drone, and controller are all up to date with the latest firmware. It took me about an hour to get them all updated before my first flight with the karma drone. You can update through the controller with an internet connection.

Answered by Deniz 8 years ago

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did you update all the equipment. when I unboxed i couldnt fly until I plugged everything into my computer for updates

migarod2832 · Answer

I used the KARMA remote to update all devices,once you have a WiFi connection turn on all devices make sure they are all charged and the remote will give you update prompt for any device needing an update. At least that's how it worked out for me. I'm not 100% but I don't think you can fly until all devices are updated. Hope this helps and good luck.

Answered by migarod2832 8 years ago

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I had a similar problem you can always do the update Manuely through there website just make sure to go on the app and check if it the latest update. also on the Remote itself is all four thing connected karma, stabilizer, gopro, (theres a 4th but forgot)

Answered by Anonymous 8 years ago

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Answer · Answer

You have to 
 Calibrate it outside

Donnelly · Answer

Had similar problem, don't understand the technical stuff, but had to buy a microSD card for the camera. It is NOT included with the camera. Then also bought an Insignia memory card read so I could put the micro SD into a USB port, then download the update to the SD card.

Answered by Donnelly 8 years ago

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“Ordered and picked up at store last week. Can't get the camera to update via GoPro App. Tried from 3 different houses with different ISPs. Can't get motors to spin up even though I am paired and can see through my smartphone.Ideas? I want to fly.”

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