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Hi Raul2011. Thank you for your question. Please contact us directly for further assistance. We kindly ask that you have both the model number and serial number of your unit on hand. The model number can typically be found on the front of the manual or on the manufacturer's label located on the unit. You can reach us via live chat, or call our toll-free helpline at 1-888-90-WORKS (1-888-909-6757) to speak with a live agent. We look forward to assisting you!
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