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Hi Lou, thank you for your interest in the Hisense 32S5QF. An Amazon account is only required to use the smart features on the TV. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
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