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Sorry, there was a problem. Please try again later.Hello Hisense Customer, Thank you for your interest in the Hisense 55QD5N. As the manufacturer, we are not directly involved in store retail operations, so we cannot confirm whether the item is new or an open‑box unit. We kindly suggest reaching out to BestBuy to initiate a resolution process. Thank you, Harley with the Hisense Support Team.
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