“Hi, I noticed that the screen material seems to stick out further than the actual frame. Is this normal? It sticks out uniformly around the entire tv. Odd.”
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Hi Paul, I saw this model in the store and know what you mean-it’s obvious that Hisense customer service DID NOT understand, but what is worse, their interpretation of your post created a horrible and unacceptable response. I just ordered those model last night, and now thinking I am going to cancel based on their response (below). The glass screen is installed on the metal frame, as you can see where you see the typical bezel/border, the glass sticks out instead of every other tv I’ve seen where the border covers the edge of the class. Now, Best Buy didn’t have any comments on this, and I didn’t think it was a deal killer, as I assumed it was just designed differently-maybe it’s an improvement? So, customer service assumed something different and literally stated “is a result of physical damage” which is a rude and unacceptable response. They have no way of knowing of anything happened, and they didn’t bother looking at the tv design to better understand what you were asking/talking about. Based on their accusatory response assuming it was damaged at your home, and even if they didn’t check the design to better understand what you were talking about, this tells me that if the screen started coming off our out of the bezel/border, it wouldn’t be covered. This is horrible, as it would clearly be a manufacturers defect (unless of course it was dropped/damaged at your home). If this is standard Hisense customer service, I am stopping my order today. HISENSE-what say you? I’ll give you the benefit of the doubt that you really didn’t understand the question because you would have to see and/or know the design of this TV, but since you didn’t, your response was terrible and tells me that if ANYTHING goes wrong with any Hisense I buy, I’m screwed. So, please review and respond so Paul, myself, and others really know if Hisense backs their products or not, because based on the response (below), THEY DO NOT. Hi Paul, hank you for your interest in the Hisense 75U6G and for taking the time to provide us with a feedback. We're so sorry that you've encounter issue with your TV screen sticking out from the actual frame, No it is not normal and is also result of physical damage. Regrettably, physical damage is not covered under the manufacturer's warranty. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Sorry, there was a problem. Please try again later.Hi Paul, hank you for your interest in the Hisense 75U6G and for taking the time to provide us with a feedback. We're so sorry that you've encounter issue with your TV screen sticking out from the actual frame, No it is not normal and is also result of physical damage. Regrettably, physical damage is not covered under the manufacturer's warranty. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
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