“Recently had to reset my router and change password. I was able to reconnect my smart phone and a desk top with no problems. My laptop always tells me " cannot connect to this network". This same laptop will connect to a unsecure public network.”

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• Call the Geek Squad

  Answered by Joetqm 5 years ago

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• Hi Bob. Thank you for your question! We'd like to see the laptop in person at your local Geek Squad to determine how to proceed. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered by GeekSquadSupport 5 years ago

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