“Hello. Do I still get charged if WiFi is not set up correctly by Geek Squad? Meaning if after they complete install, our connection is intermittently choppy.”
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When I had mine installed and set up, Geeksquad took the extra time to test internet speeds and signal strengths throughout my house. Sometimes it may be the actual internet provider with the issues and not the installers/equipment. The Velop Mesh System was awesome and it immediately gives you real-time internet speeds and connectivity.
I would recommend:
Sorry, there was a problem. Please try again later.Hi Daniel! I'm sorry to hear that you're having issues with the network. If this was a recent install, we can definitely come back out there and redo the work and get it to a consistent connection. We'd absolutely be able to help with this. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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