“I've had it out of the box for 2hrs now. Is it normal that it just turns on by itself randomly? Why is it doing this and how do I stop it?”

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• No, it should not be doing this. This is not normal. Recommend returning or exchanging.

  Answered by Wally 4 years ago

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• I haven't experienced that problem Unplug it and turn it on and off again If problem continues call the geek squad for their input

  Answered by FossilFox1959 6 years ago

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• We will be happy to help. We would advise for you to place the fan in a different location in the room. It is possible for a different remote, such as for a television, can have the same frequency as these fans and using that remote can control this fan too. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

  Answered by ManufacturerTechSupport 6 years ago

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