“I got the white one yesterday. It shut off 2 times today randomly despite the timer not being used. Is it defective?”

1-4 of 4 Answers

• I have the same issue with my black one. It randomly shuts down and randomly turns on. For example i have it at oscillating setup, it cuts off and when it turns back on it is on still mode. I don’t know if it’s defective.

  Answered by Anonymous 4 years ago

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• I don’t know about the white one but I have not had any issues with the black one shutting off.

  Answered by Clay 5 years ago

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• Yep

  Answered by 1husker 5 years ago

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• Thank you for your inquiry. Depending on the frequency of remotes you are using in your house, they can control the fan's different functions. We would advise moving the fan to a different location in the room to prevent the remotes from controlling the fan. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

  Answered by ManufacturerTechSupport 5 years ago

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