“We just bought this and went to use it for the first time. We read the directions carefully and it's not sucking up the water and we are already smelling a burnt rubber smell after 1 use. Any suggestions? I'm ready to return it!”

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• Don't know what is wrong. Ours works perfectly. May need to exchange. Contact the store.

  Answered by hpex 7 years ago

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• Is there an obstruction in the pick up tank or is it not seated properly?

  Answered by sroberson11 7 years ago

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