A:AnswerHi - Thanks for reaching out to us. We are sorry to hear about the difficulty you're having using your oven. It is possible the gas to the oven burners was inadvertently shut off. The oven gas shut-off is located on the gas regulator near the gas line attachment to your range. Locate it and flip the lever. A diagram of the regulator can be found on page 21 of the owner's manual which is available online.
If you continue to have difficulty, we recommend calling an authorized servicer to take a look at your range. If needed, you may call 1-800-432-2737 to schedule a service appointment to do so. We do hope this helps. Kind regards - Vikki@Hotpoint
A:AnswerHey there, and thanks for contacting us. We certainly understand your concern over making sure the oven is at the correct temperature. Depending on the specific model, our ranges may have a preheat indicator light, audible preheat signal, or there may not be a specific preheat indicator. If your model doesn’t have an indicator, we would suggest waiting approximately 10 to 20 minutes to allow the oven to preheat; this time can vary depending on your model. We hope this is helpful. If you have any other concerns or questions, we’re always happy to offer assistance – best wishes! -Sarah@GEA
A:AnswerHey there,
Thank you so much for your question. This model range does not have a self cleaning feature. We apologize for any inconvenience this may cause. Let us know if you need anything else. Have a great day! Mike@GEA
A:AnswerHi there and thanks for this great question. Model RGBS200DMWW has a cordless battery ignition. If we can answer any additional questions, let us know. We’re happy to help however we can. -Gina@GEA
A:AnswerOh no! This is never something we like to hear. We would recommend checking the circuit breaker to make sure the range is receiving power and nothing has been tripped. If you are still experiencing a problem, we would recommend reaching out to our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps, and please feel free to reach out with any additional questions you may have for us. -Elliot@GEA
A:AnswerHello there - Thanks so much for reaching out about this wonderful range. The height from the bottom of the unit to the cooktop surface is about 36 1/4". The overall height of the grate is about 2". With that in mind, from the bottom of the unit to the top of the grates is about 38 1/4". Let us know if any other questions come up. -Mikayla@GEA
A:AnswerHello there, and thanks for reaching out to us about this gas range. We hate to hear you've lost the owner's manual and need a replacement part; we know those issues can be an inconvenience and would like to assist. The owner's manual is available on our Hotpoint website. If you search for your model number and click on the product, there will be a link to the manual under the 'Quick Links' section of the page. Regarding the part you need, our GE parts website will have a list of parts shown if you look up the model number. You should be able to find the part number you need from that breakdown. Our Parts Department can also be contacted at 1-877-959-8688. We hope this helps, but if you need further assistance you can always reach out to us over social media with the model number and serial number, and we'd be glad to assist further. All the best! -Sarah@Hotpoint
A:AnswerHello - Thanks for your question; we are happy to help! To adjust the burner power, you move the knob to the left and adjust it up or down. Thanks for checking. Olga@GEA
A:AnswerHi,
This is an excellent question to ask. In the event of a power outage, it is possible to light the burners, however the oven will be inoperable and should not be lit. Have a great day! Mike@GEA
A:AnswerHi there,
Great question! This model gas range has what is called an automatic pilotless ignition.
The automatic pilotless ignition (also called automatic electric or automatic electronic ignition) eliminates the need to light the burners. It also saves money by using less gas than a standing pilot range. Because this system has no standing pilot light, no gas is being used unless it is needed. We hope this helps. Stay well! Mike@GEA
A:AnswerHello,
Thanks for asking! We appreciate the interest and we'd be happy to help. We found that this model has a broiler drawer, and not a broiler inside of the oven. Hope this helps!
-Sylvia@GEA
A:AnswerThis is a gas range which uses electricity only for igniting the burners; because its electricity demand is so low, it only needs a 15 amp or 20 amp circuit, with an outlet able to accept standard hot, neutral and ground prongs. The stoves you saw which require 40 or 50 amps are those which heat with electricity - a much higher demand - not with gas.
A:AnswerHi Irene! Thanks for your question. This model's overall width is 30". We're sorry for the inconvenience. If you have any further questions, feel free to reach out to us online at this link: https://www.geappliances.com/ge/service-and-support/contact.htm
Stay safe! Emily
A:AnswerHello Lio - Thank you for reaching out about this excellent range. The LP conversion kit will be provided with the appliance. We recommend reaching out to your local Best Buy to inquire if this can be converted when installed. Thanks! - JB
A:AnswerHi phoenixx858 - Thanks for viewing Hotpoint Model # RGBS300DMWW! The product dimensions are as follows: Overall Height 44 3/4 in; Height to Cooking Surface 36 1/4 in ( +/- 1/4 in);Overall Width 29 7/8" in; Overall Depth 28 3/4 in; Depth without handle 26 1/4 in. We suggest viewing the Quick Specs document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=RGBS300DM_C2_18.pdf - Keep in touch at hotpoint.com. Sue
A:AnswerHi Deni - Thanks for considering Hotpoint Model RGBS300DMWW! This model has a lower broiler drawer with broiler pan and grid. It can also be used as a storage drawer. Keep in touch at: https://www.hotpoint.com/ - Sue
A:AnswerHello JF. Thanks for your interest. We are glad to assist. Please visit the following link to view the information regrading cleaning a standard clean oven: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18436
We hope this helps. Olga
A:AnswerHi Pen - In the case of a power outage, you can light the surface burners with a match. The oven is lit by electric ignition, eliminating the need for standing pilots. The oven cannot be lit without power supplied to it. See page 7 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000315-1.pdf - We also offer Hotpoint® 30" Free-Standing Gas Range with Cordless Battery Ignition RGBS200DMWW. Battery powered ignition safely and conveniently lights the burners/oven without the need for electrical outlet. Keep in touch! Sue
