“I just added a 2 TB Samsung 870 QVO 2.5" SSD with 560MB/530MB read/write speed to this laptop and it does not see that it is installed. Is this drive not compatible with this HP?”
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It should be, but without troubleshooting, it's impossible to know what the cause of the problem is. Your best option is to contact the HP support team so they can walk you through the troubleshooting steps.
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