1-3 of 3 Answers
I am experiencing the same problem. I have not been able to access this software for a couple of months.
Sorry, there was a problem. Please try again later.Yes. Customer service will provide you with a direct link to access the software.
Sorry, there was a problem. Please try again later.Was on hold and no one from best buy ever came to the phone. Tried to uninstall and reinstall and still does not work. Contacted the company and maybe they can help fix it since best buy can't
Sorry, there was a problem. Please try again later.
![Individual Software - Family Tree Heritage Gold 16 - Windows [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/6403/6403919_sd.jpg;maxHeight=100;maxWidth=60)