Questions & Answers
- Model:
- NS-CZ10WH6
- |
- SKU:
- 8389389
Q: QuestionWhy does the new 10.2 chest freezer, lid springs makes a loud pop noise when opening the lid?
Asked by Will.
- A:Answer Hi Will, thanks for reaching out! The loud pop you're hearing from the lid springs on your Insignia™ 10.2 Cu. Ft. Chest Freezer is likely due to the tension-loaded hinge system. These hinges are designed to hold the lid open at various angles, and the sound can occur when the spring mechanism shifts or releases tension as the lid moves past certain points. If the noise seems excessively loud or abnormal, we recommend contacting Insignia Customer Support for further assistance and evaluation. Hope this helps. Tine | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionDoes this Freezer have a proposition 65 warning?
Asked by Janet.
- A:Answer Thank you for your inquiry! Yes, the Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer does include a Proposition 65 warning. This is a standard disclosure required by the state of California, indicating that the product may contain materials or chemicals known to cause cancer, birth defects, or other reproductive harm. These warnings are commonly found on many household appliances due to components like wiring, insulation, or refrigerants used in manufacturing. While this may sound concerning, it is primarily a legal requirement for transparency and does not necessarily indicate a risk under normal use.
Answered by InsigniaCustomerSupport

Q: QuestionWhat is the official box dimensions for this item? I want to measure out to see if we can take it from the store in our car. Thank you!
Asked by CC.
- A:Answer The official box dimensions for the Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer are as follows: it has a box length of 27.56 inches, a width of 45.47 inches, and a height of 34.84 inches, with a total weight of 101.4 pounds. Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionWhere can I get a replacement gasket
Asked by John.
- A:Answer Thank you for your inquiry! To get a replacement gasket for the Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer (Model: NS-CZ10WH6), you’ll need to contact Insignia Customer Support directly, as these types of parts are not typically listed for sale on Best Buy’s website. You can reach them by calling 1-877-467-4289, or by visiting their official support page. Be sure to have your model number and purchase details ready when you contact them, as this will help them quickly confirm the part’s availability and guide you through the ordering process. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionWhat is the in box height of the item?
Asked by Anonymous.
- A:Answer The in-box height of the Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer is 34.84 inches. This measurement refers to the height of the product as packaged and ready for delivery or pickup. Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionWhat basket size fits inside the freezer? Lenght and width
Asked by Kparg.
- A:Answer The Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer comes with a removable wire storage basket. The dimensions of the basket that fits inside this freezer are 526mm (L) x 230mm (W) x 200mm (H). Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionWhat is the minimum distance from the wall it should be?
Asked by Suz.
- A:Answer Thank you for your inquiry! The Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer should be placed at least 2 inches away from the wall. This ensures proper ventilation and efficient operation of the freezer. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIs this freezer energystar rated?
Asked by Danny.
- A:Answer Thank you for your inquiry! The Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer is not ENERGY STAR certified. While it is designed to be energy-efficient and suitable for garage use, it does not meet the specific criteria for ENERGY STAR certification. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionDo I have to wait to turn on the freezer when first deliverede?
Asked by chris.
- A:Answer Hi Chris! When you first receive your Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer, it's generally recommended to let it sit upright for two hours before turning it on. This allows the refrigerant to settle properly, especially if the freezer was transported on its side. If you have any questions or need further assistance, feel free to reach out. Ivy | Insignia Support
Answered by InsigniaCustomerSupport

Q: Questioncan you purchase additional baskets?
Asked by vinnie.
- A:Answer Thank you for your question, Vinnie! Yes, you can purchase additional baskets for the Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer. These baskets can help you organize your freezer more efficiently. For availability and purchasing options, please contact Insignia Support for further assistance. If you have any other questions or need further assistance, feel free to ask. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionWhat size drain hose adapter should be used to drain the freezer or liquids?
Asked by Jackson.
- A:Answer Thank you for reaching out. The diameter of the hose is 30.5 mm. I hope this information is helpful. If you have any further questions, please feel free to ask. - Carl | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionCan a universal thermostat be used to keep the inside temperature between 35-40 degrees?
Asked by Mike81.
- A:Answer Thank you for your inquiry. Please note that our freezer is designed to operate at a maximum temperature of 45 degrees. If you choose to replace the thermostat with a universal one, it will void the manufacturer's warranty. - Carl | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionHow often do I need to defrost
Asked by Dee.
- A:Answer The Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer requires manual defrosting. It's generally recommended to defrost the freezer when the frost buildup reaches about 0.2 to 0.4 inches (5 to 10 mm). Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: Questionhow long will the Insignia chest freezer CZ10WH6 be on sale?
Asked by judy.
- A:Answer 2 months ago
Answered by IsraelL
Q: QuestionWhen you deliver the freezer will you take away the old chest freezer?
Asked by Anonymous.
- A:Answer Yes, Best Buy offers a haul-away service for old appliances when you purchase a new one. This includes freezers. To add this service to your order, you can usually do so during the checkout process. Please note that there may be a small fee associated with this service. We recommend checking with your local Best Buy store or contacting customer service for the most accurate and up-to-date information regarding haul-away services and fees in your specific area. If you have any questions or need further assistance, please don't hesitate to reach out. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionDoes this lock or is there an option to get a lock?
Asked by C17bill.
- A:Answer The Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer does not come with a built-in lock, and there isn't an option to add one directly. Patricia | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIt’s stop working, the lights are off
Asked by Anonymous.
- A:Answer I'm sorry to hear that your chest freezer has stopped working. Here are a few troubleshooting steps you can try: 1. Check the Power Source: Ensure that the freezer is properly plugged into a working outlet. You can test the outlet with another device to confirm it's providing power. 2. Inspect the Power Cord: Look for any visible damage to the power cord. If the cord is damaged, it may need to be replaced. 3. Reset the Circuit Breaker: If the outlet is connected to a circuit breaker, check to see if it has tripped. Resetting the breaker might restore power to the freezer. 4. Check the Temperature Control: Make sure the temperature control dial inside the freezer is set to the correct position. Sometimes, it can be accidentally turned off. 5. Inspect the Internal Light: If your freezer has an internal light, check if it turns on when you open the lid. If the light is off, it could indicate a power issue. 6. Allow Time to Cool: If the freezer was recently moved or unplugged, give it some time to cool down and start working again. It can take a few hours for the compressor to kick in. If none of these steps resolve the issue, it might be best to contact Insignia customer support for further assistance or to arrange for a service technician to inspect the freezer. I hope this helps! If you have any other questions or need further assistance, feel free to ask.
Answered by InsigniaCustomerSupport

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