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  • QuestionIs this a deep freezer or just a regular freezer?

    Asked by Freezer.

    • Answer this is an upright freezer for me its better than a deep freezer where you have to dig around looking for you food. this way your frozen goods are organized

      Answered by OrlenaM

  • QuestionWe want to pick up freezer at the store but would need to haul it home on its back or side. Would it damage the freezer?

    Asked by GK.

    • Answer Transporting your Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer on its back or side is not recommended. Doing so can cause the compressor oil to flow into the cooling lines, which can damage the freezer and affect its performance. For the safest transport, it's best to keep the freezer upright. If you have any other questions or need further assistance, feel free to ask! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionIs it frost free

    Asked by Dianne.

    • Answer yes

      Answered by JesseG

  • QuestionIs the power cord located at the top, bottom, or middle of the back?

    Asked by Fletch.

    • Answer Bottom

      Answered by Anonymous

  • QuestionRegarding a "suitable location" for the freezer, the instructions say that you need 8in between the wall and the freezer. The area I plan to put it in allows only for 2in. Is this okay or should I find somewhere else?

    Asked by John.

    • Answer Should have minimum 6 inches from the wall.

      Answered by PranG

  • QuestionWhat is the depth of freezer once the door is off? Need to get this through a smaller doorway.

    Asked by Ken.

  • QuestionI have this model in the basement being used as a freezer. (about 2.5 years old) I want to get another to run as a refrigerator. It is on a seperate 20amp breaker. Will a second unit run on the same line if bothcompressors go on at the same time?

    Asked by Butch.

    • Answer They both shoukd be able to run on 1 20 amp circuit with both compressors running.

      Answered by JosephJ

  • QuestionWhat is the freon capacity on this freezer?

    Asked by Erica.

    • Answer It’s frost free..

      Answered by DianneM

  • QuestionDoes it have a lock?

    Asked by karie.

    • Answer The Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer does not have a physical lock on the door. However, it does feature a control panel lock to prevent accidental changes to the settings. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWhat are the steps to change my freezer to a refrigerator?

    Asked by Anonymous.

    • Answer To change your Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer to a refrigerator, start by unlocking the control panel. You can do this by pressing and holding the "Lock" button for three seconds. Once the control panel is unlocked, press and hold the "Freezer/Fridge" button for three seconds to switch modes. The light on the control panel will indicate whether you are in freezer or refrigerator mode. Finally, adjust the temperature settings to your desired level for the refrigerator mode using the control panel. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionIs this garage ready when used as a refrigerator?

    Asked by JRH.

    • Answer Yes, the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer can be used as a refrigerator and is designed to be garage-ready. When set to Freezer Mode, it operates effectively in temperatures ranging from 0°F to 110°F (-17.8°C to 43.3°C), making it suitable for garage environments. You can easily switch between freezer and refrigerator settings using the LCD display, allowing you to adapt it to your storage needs. Just keep in mind that while it works well as a refrigerator, some users have noted that it may not maintain the ideal temperature for certain perishable items. If you have any more questions or need further details, feel free to ask! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionWhat is the difference between " AUTO DEFROST" & " FROST FREE"?

    Asked by Sanjay.

    • Answer Hi Sanjay! Great question! Both "Auto Defrost" and "Frost Free" refer to features in freezers that help manage frost buildup, but they work in slightly different ways: Auto Defrost: Periodically melts frost buildup using a heating element. Requires occasional maintenance. Frost Free: Prevents frost formation using continuous air circulation. Requires minimal maintenance. For more product information, please check the ink below. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450

      Answered by InsigniaCustomerSupport

  • QuestionDo you have to have a water line for the automatic defrost?

    Asked by Tbkl.

    • Answer No, you do not need a water line for the automatic defrost feature on the Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer. The automatic defrost system works by periodically warming the interior coils to melt any frost buildup, which then drains away through a built-in drainage system. If you have any other questions about your freezer or need further assistance, feel free to ask! Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionCan this freezer come with a lock?

    Asked by Rodney.

    • Answer You can lock the control panel but there is no door lock.

      Answered by StevenP

  • QuestionDo you have free haul off?

    Asked by Jimmy.

    • Answer No

      Answered by Anonymous

  • QuestionHello. How is energy consumin?

    Asked by SEM.

    • Answer Thank you for your inquiry! The Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is quite energy efficient. It has an ENERGY STAR certification, which means it meets strict energy efficiency guidelines set by the U.S. Environmental Protection Agency. The estimated annual electricity use for this freezer is 394 kilowatt-hours, with an estimated annual operating cost of around $55. Keith | Insignia Support https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450

      Answered by InsigniaCustomerSupport

  • QuestionIs the stainless steel model finger print resistant

    Asked by Wes.

    • Answer The Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer in stainless steel is not specifically advertised as fingerprint-resistant. Stainless steel surfaces can sometimes show fingerprints and smudges, but they can be cleaned with appropriate stainless steel cleaners or wipes. If you have any other questions or need further assistance, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionDoes Best Buy offer haul away the old fridge?

    Asked by Tony.

    • Answer Yes, Best Buy does offer a haul-away service for old appliances, including refrigerators. When you purchase a new appliance and opt for delivery and installation, they can haul away your old fridge for recycling. If you're a My Best Buy Total™ member, you can even get this service for free with the purchase and delivery of qualifying major appliances. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionDo I have to leave it up-right or can I lay in down during delivery

    Asked by Romeo.

    • Answer You can lay it down but you have to let it sit upright for atleast 45 min before plugging in if you lay it down.

      Answered by ChristianH

  • Questionwhat is the high temp. lighton the door for.

    Asked by rich.

    • Answer High temp light is a warning light, if you get a high temp light your cooling system is failing for some reason. You can unplug the unit and then plug it back in, it the light stays on you will need to likely replace tge unit, repair costs at least for me cost as much or more the the freezer. This happened to me and it was cheaper to buy a new freezer.

      Answered by shadowkeeper45