“There is water in the back of the refrigerator that is a drain pan. It is full of water. Do we need to drain it?”
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Hello Linda, thank you for your question. Water in the drain pan is typically normal and is part of the automatic defrost system. Under normal operation, the water collected in the pan should gradually evaporate on its own, so manual draining is usually not necessary. However, if the pan appears to be overflowing, water is leaking, or the water level does not decrease over time, the unit may require inspection or troubleshooting. If you would like assistance diagnosing the issue, please contact our support team at 1-877-467-4289 or insignia@bestbuy.com, and we will be happy to help. Sudeep | Insignia
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