“We have had our freezer/fridge about 2 years an was using as a freezer Went in garage today beeper going off....was not freezing an food started to thaw What could be wrong....guess I made a mistake buying insignia Had so many good reviews”
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Hello Charmin, thank you for sharing your experience. We’re sorry your Insignia 13.8 Cu. Ft. Convertible Upright Freezer stopped freezing and the alarm sounded. Please move the thawing food to another freezer, confirm the unit is set to freezer mode, and contact us at 1-877-467-4289 or insignia@bestbuy.com for troubleshooting assistance. Poojitha | Insignia
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