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Thank you for your inquiry! If replacement parts for the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification are not available on the Best Buy website, you can try contacting Insignia's customer support directly. They can provide information on where to purchase the necessary parts or guide you to authorized service centers that might have them. Additionally, you can check with local appliance repair shops or online marketplaces like Amazon or eBay for compatible parts. Keith | Insignia Support
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