A:AnswerHi LosAngeleno,
Yes, you can purchase additional shelves/bins for your refrigerator. Please see link below.
https://partstore.encompass.com/model/ISGNSRTM18SS2/REV%20A/
Insignia Products
Lisa
https://insigniaproducts.com
A:AnswerAn open box item is usually a returned purchase. The items cannot be resold as new. Usually, big box stores will not deliver open box items, and the warranties may not apply.
A:AnswerOh my! I don’t know what the cause may be. I hope I don’t have that problem in the future. Please be sure to share what the cause was when you find out. Thank you and good luck.