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Thank you for your inquiry! The crackling sound you hear when the Insignia™ 2.5 Cu. Ft. Mini Fridge is running is generally normal. This noise is often caused by the refrigerant flowing through the cooling system, which can create sounds similar to crackling or popping. As for the sides getting hotter than expected, this can also be normal. The sides of the fridge often act as radiators to dissipate heat from the compressor and cooling system. However, if the sides are excessively hot to the touch or if the noise is unusually loud or persistent, it might be worth contacting customer support to ensure everything is functioning correctly. If you have further questions, please feel free to reach us via phone 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT or email us at [email protected]. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-5-cu-ft-mini-fridge-with-reversible-door-and-energy-star-certification-black/6583185.p?skuId=6583185
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