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Hi there, You can check the TV Speaker in the Settings and make sure it is on. However, if you connect a soundbar, make sure to turn off the TV speaker. For further assistance, you may contact through this hotline(1-877-467-4289) or you may contact us via email. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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