Questions & Answers

Q: QuestionMy remote will only turn my TV on and off. I've done what's recommended and changed the batteries but I'm lost so please help

Asked 5 years ago by Ryandub.

Q: QuestionI turned on my tv and it had a message that said this device can not connect to the Amazon cloud and when I went to scan for a network it continuously kept scanning so I factory reset it and now my device wont pair the remote that I have properly reset

Asked 5 years ago by Izzy.

Q: QuestionWill you take one hundred thirty dollars for this unit?

Asked 5 years ago by Hellokittyamerica.

Q: QuestionCan I use Bluetooth headphones with my tv, if so how?

Asked 5 years ago by Natalia.

Q: Questioncan I connect TV EARS to this TV? what port?

Asked 5 years ago by 709e48.

Q: QuestionHow can I play videos from a thumb drive on the TV and what kind of formats with it be able to read. I formatted my flash drive as a FAT32 and I dump the MP4 file thinking that the stand alone Video Player would it be able to read it without any luck.

Asked 5 years ago by Faylo73.

Q: QuestionMy Fire TV was working fine. Now it isn't. There is a message that says "Your TV cannot connect to the Amaon Cloud services. Features that require internet connectivity have been temporarily disabled." But it won't connect to router.

Asked 5 years ago by TVIssue.

Q: QuestionWhat is the year on the Insignia fire edition open box

Asked 5 years ago by Anonymous.

Q: QuestionWhere can I get information on setting up and using my Insigna smart tv, It came with nothing to guide us and we are not too smart about these things. Too many choices and Alexa is no help . Do you have a regular remote for this tv

Asked 5 years ago by Deb.

Q: QuestionCan you download DIsney+?

Asked 5 years ago by Brandani.

• A:Answer Yes you can.

  Answered 5 years ago by Phoenix

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Q: QuestionPicture does not fit screen. Pressing home button on TV remote does absolutely nothing. Have Dish satellite and this remote is used to choose channels but not for turning TV on and off. Format button on Dish remote helps but not fully.

Asked 5 years ago by Sunshine.

• A:Answer You might be able to adjust the picture output of your Dish receiver - depending on which model you have. I have the Dish Hopper3 and to adjust the screen push the Home button on the Dish remote, push the up arrow , then the left arrow button then the select button - to get to the HOME options. Then go down and right to select the settings option. Move to the right and select the TV option. If you have the proper video resolution set you can push the down area twice and select adjust screen option. There you can adjust the Dish output to match your screen. I needed to adjust mine slightly fir this TV. Hope this helps.

  Answered 5 years ago by SD2020

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Q: QuestionI have had this tv since Christmas and I loved it starting off but about almost a week and a half ago it discounted from my WiFi when trying to reconnect it tells me that it is unable to connect to amazon.com I don’t know what that means

Asked 5 years ago by Colin.

Q: QuestionWhat's the measurement of this television from left to right?

Asked 5 years ago by Lee.

• A:Answer It measures 34.75 inches.

  Answered 5 years ago by Cruworld

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Q: QuestionDoes TV have Bluetooth?

Asked 5 years ago by Joy.

• A:Answer To pair a Bluetooth device, go Home > Settings > Controllers & Bluetooth Devices. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs it compatible with Hulu live?

Asked 5 years ago by Anonymous.

• A:Answer yes

  Answered 5 years ago by Duke

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Q: QuestionI bought three of these TVs. I hooked all three up to the coaxial input from the wall to the tv and performed channel scan. No channels found on all three. I hooked up my Samsung to the same cable and scanned and it found 70 channels.

Asked 5 years ago by George.

• A:Answer If you need personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI can not get my picture and voice to match frustrating not sure what to try anymore

Asked 5 years ago by Anonymous.

• A:Answer Hi, Try to restart the Fire TV Edition television by pressing and holding the Power/Input Button on the TV. If you need further assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. Alan O. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan I connect this TV to Bluetooth speakers?

Asked 5 years ago by OldDad.

• A:Answer Hi! Yes, you can connect your Bluetooth speakers to this TV. To pair a Bluetooth device, go to Home > Settings > Controllers & Bluetooth Devices. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow do i get my insigna smart fire tv repair i have a protection plan its GSP and the 2yrs warrenty from manufac The screen is broke it was not drop'd i try'd everything it just stays the same wont work how did this happen

Asked 5 years ago by 82920.

• A:Answer For personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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