Questions & Answers

Q: QuestionWhat is the difference between the nscz50who and nscz50wh6 models

Asked 5 years ago by Gigen.

• A:Answer The model NS-CZ50WH0 has an interior light.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI purchased the 5.0 freezer 2 days ago it’s cold but why isn’t it freezing anything?

Asked 5 years ago by Jackie.

• A:Answer Set the temperature to MAX and wait for at least 3 hours. If the unit is not freezing, for product support please visit: https://www.insigniaproducts.com/email-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhen the freezer needs to be defrosted what size hose am I to use so the water drains. My freezer is in our laundry room and we have no floor drain. Never gave all this a thought when buying the freezer. Please help

Asked 5 years ago by Austin.

Q: QuestionHow much noise does it make?

Asked 5 years ago by Freezer.

• A:Answer No noise at all

  Answered 5 years ago by Beba

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Q: QuestionI would like to purchase additional baskets. Are there replacement baskets I can purchase? If not what are the official dimensions of the basket that will fit?

Asked 5 years ago by Sandy.

• A:Answer The Part Number for the basket is 12932000000016, please visit partstore.encompass.com

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI cannot get the plug out on my 5 cubic chest freezer I can't get the piano off to get up the plug how do I do that help me

Asked 5 years ago by Oldkady.

• A:Answer Use a screwdriver to open the plastic cover.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questioncan this be put in the garage with winter in Minnesota

Asked 5 years ago by ds.

• A:Answer Yes.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCould anyone please tell me if the noise coming from the motor/compressor for a prolong period of time is normal. Its not all day but it seems to do so more at night. I have the temperature half way on the dial.

Asked 5 years ago by BKbuyer.

• A:Answer Yes, it is normal.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhen we bought this they told us it was garage safe. Is it?

Asked 5 years ago by Garage.

• A:Answer Extremely cold temperatures may prevent the freezer from performing properly.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questiondo you deliver

Asked 5 years ago by Anonymous.

• A:Answer never use it yet I'll let u know after Christmas

  Answered 5 years ago by Tricia2601

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Q: Questionwhere can you purchase hanging freezer baskets for Insignia 7.0 cu. ft. chest freezer Model #NS-CZ50WHO/NS

Asked 5 years ago by Oscar.

• A:Answer The basket part number is 12932000000583

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the temperature range this freezer cools?

Asked 5 years ago by Brewmeister.

• A:Answer The temperature range for this freezer is -10°F ~ 10°F (-23°C~-12°C).

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questioncan i drill a hinge on the front body of the freezer without damaging anything internally

Asked 5 years ago by Cash.

• A:Answer We don't recommend drilling holes on the unit.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questionwhat is the size of the box it comes in?

Asked 5 years ago by sam.

• A:Answer pretty much the same size as the freezer with an inch more all around

  Answered 5 years ago by dan3297Verified Purchase

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Q: QuestionCan this freezer be placed in a garage with winter outdoor temps going to close to zero alot of the winter? It would be on an inside wall attached to the house.

Asked 5 years ago by cvt.

• A:Answer I keep mine in the garage and it does just fine

  Answered 5 years ago by Love

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Q: QuestionI bought this freezer a week ago and set it up yesterday. Seems to be working fine., but every now and then, I hear a single ping/chime noise, Is this normal?

Asked 5 years ago by Lori.

• A:Answer Yes, the sound from freon flowing is normal.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this insignia freezer an energy star?

Asked 5 years ago by Robin.

• A:Answer yes, I believe so.

  Answered 5 years ago by LucyVerified Purchase

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Q: Questioncan I somehow order this? I know it is 'sold out', but there has to be a waiting list of sorts (I'm not in a hurry, good thing, right?)

Asked 5 years ago by moonmadman.

Q: QuestionI am trying to drain my 5 cu. FT. insignia freezer for the first time and the water does not drain out the drain hole. I have both plugs removed and see nothing obstructing either hole. Are there any known issues for this? What can be done?

Asked 5 years ago by Doug.