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Hi Olori, Increase the volume on the TV and/or your connected media device (streaming player, Blu-ray player, cable or satellite box, etc.). Check the audio settings on your TV and connected devices. Turn off and unplug your TV and connected devices. Inspect the TV cables and ports, then check the ones on your devices as well. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Sorry, there was a problem. Please try again later.I have not open the tv box its going to be surprise gift.
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