We just purchased this microwave and were surprised that there is no turntable motor coupler to allow the plate to spin. There is just a black hole in the center below the glass plate. Was this piece missing in our box or does the microwave not rotate? null

Question

GIBBY · Accepted Answer

you are missing a piece. Comes with coupler.  I have identical unit

user290877 · Answer

Mine rotates.

InsigniaCustomerSupport · Answer

Thank you for your inquiry! The Insignia™ .7 Cu. Ft. Retro Compact Microwave should include a turntable motor coupler to allow the glass plate to spin. If you see a black hole in the center below the glass plate, it sounds like the coupler might be missing from your package.

I recommend checking the packaging and any included documentation to see if the coupler might be tucked away. If you can't find it, you should contact Best Buy customer service or visit the store where you purchased the microwave to request a replacement part.  Keith | Insignia Support https://www.bestbuy.com/site/insignia-7-cu-ft-retro-compact-microwave-cream/6568820.p?skuId=6568820

“We just purchased this microwave and were surprised that there is no turntable motor coupler to allow the plate to spin. There is just a black hole in the center below the glass plate. Was this piece missing in our box or does the microwave not rotate?”

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