“I'm having issues when connecting devices via HDMI. I've tried different cables and systems. When switching to my PS5 it'll play for a bit then cuts out for a bit and repeats this issue. Could this be a settings issue? It's really frustrating.”
Answer This Question
1-2 of 2 Answers
I had the same issue but resolved the problem by upgrading my hdmi cable to a high speed 2.1 hdmi. I haven’t had the issue since.
Sorry, there was a problem. Please try again later.Hello Insignia Customer! Thank you for your question. HDMI dropouts like this are often caused by a settings mismatch between the TV and the PS5. We recommend checking the TV’s HDMI settings, including CEC, input resolution, and enhanced format options, to make sure they match what the PS5 is outputting. Since you’ve already tried different cables and devices, adjusting these settings is a good next step. If the issue continues, please contact our support team at 1‑877‑467‑4289 or insigniasupport@bestbuy.com for more troubleshooting. Thank you for reaching out. Poojitha | Insignia
Sorry, there was a problem. Please try again later.
