“Will not charge my Samsung j3. Tried with supplied cord and phone cord. Suggestions?”
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Hello Steph, I am sorry to read that you are having this issues. Please try the following: Turn off your phone> connect the cable to your mobile device then to your portable charger> Turn on your phone. *Make sure the battery is charged. If this does not work please contact us 1-877-467-4289 from 8am to 12pm CT - Grace Insignia Support
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