I bought this cable 8/27/17 and it has now frayed at the lightning connector side and does not charge. How do I take advantage of the one year warranty? null

Question

AAron · Accepted Answer

Be sure to keep the box with the receipt inside. Each box has its own number.

traveler · Answer

Just bring it back to Best Buy

Dottie · Answer

Take it back to your store. If it has a one year warranty, they should just exchange it for a new one.

Speedy · Answer

I have not had mine long enough but I would take it into Best Buy if you can. If not I would call the online number before the end of your warranty.

My local Best Buy stores are great and I prefer dealing with them but I realize that is not always convenient.

Good luck

Chill · Answer

I have exchanged like-for-like at Best Buy when this happens. Simply take in your receipt and your broken cord within a year of purchase and they will swap it out. I currently have one that needs to be replaced for the same reason, but I’ve somehow misplaced the receipt. I’m hoping that pulling it up on my Best Buy account and showing them will be sufficient. Good luck!

Answered by Chill 7 years ago

BEKellogg · Answer

Take the cable back to the store from which you purchased it. If you purchased the cable “on-line”, I would recommend that you contact the company from which you got the cable. They should be able to give you any warranty information you need.

Answered by BEKellogg 8 years ago

Verified Purchase

captain5 · Answer

Crazy Glue or buy a new one...

“I bought this cable 8/27/17 and it has now frayed at the lightning connector side and does not charge. How do I take advantage of the one year warranty?”

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