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Hi Z! Great question! Best Buy's return and exchange policy is pretty straightforward. They allow returns and exchanges within 14 days from the day you receive your product, which is really convenient. Just a heads up, it's always a good idea to keep your receipt handy if you plan to return or exchange something in-store. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-hard-shell-case-with-magsafe-kickstand-for-iphone-15-pro-max-black/6567620.p?skuId=6567620
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