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Hi Valerie! I'm sorry to hear you're having trouble pairing your Insignia Bluetooth speaker with your Samsung A35 phone. Here are some troubleshooting steps you can try: 1. Make sure the Bluetooth speaker is fully charged and turned on. 2. Put the speaker in pairing mode. This is usually done by holding down the Bluetooth button until the light flashes or you hear a sound indicating it's in pairing mode. 3. On your Samsung A35 phone, go to the Bluetooth settings and turn on Bluetooth. 4. Look for the Insignia speaker in the list of available devices and select it to pair. 5. If prompted, enter the PIN or passkey (usually 0000 or 1234) to complete the pairing process. If you're still having trouble, I recommend contacting Insignia customer care at 877-467-4289 for further assistance. They should be able to help you troubleshoot the issue and get your devices paired successfully. JC | Insignia Support https://www.bestbuy.com/site/insignia-rugged-portable-bluetooth-speaker-black/5204300.p?skuId=5204300
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