“There are two tips that fit and the laptop says plugged in but the battery percentage is still decreasing. Is that normal?”

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• Hi Natalie! No it's not normal, if the tip of charger is fit to the laptop that means its working, however if battery keeps decreasing, most likely battery of laptop have a problem or else need to replace. Insignia Support Alvin www.insigniaproducts.com/support

  Answered by InsigniaCustomerSupport 4 years ago

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• It takes some time to get a full charge of up to 100% (between 30 to 60 minutes.

  Answered by NewYork 4 years ago

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