A:AnswerHi CK, if the provided tip is not working, please feel free to call our Customer Service 1-(877) 467-4289 for further assistance.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHi,
I would highly suggest to visit this website to check if its compatible with your unit.
-https://www.tipconfigurator.com/bestbuy/#/search
Gem
Insignia Products
A:AnswerHello Racquel.
Yes, it will work. Includes charging tips designed to fit 65W laptops, ultrabooks and Chromebooks, excludes Apple® laptops and USB-C® powered laptops.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
A:AnswerHi Natalie!
No it's not normal, if the tip of charger is fit to the laptop that means its working, however if battery keeps decreasing, most likely battery of laptop have a problem or else need to replace.
Insignia Support
Alvin
www.insigniaproducts.com/support
A:AnswerFrom the product description:
Multiple charging tips included
Includes charging tips designed to fit 65W laptops, ultrabooks and Chromebooks, *excludes* Apple® laptops and USB-C® powered laptops
